To be successful in this role, you will act with a keen sense of elevated urgency to resolve our customers’ problems while reflecting a friendly and professional disposition during phone calls, chats and in writing. You will need to be self-motivated and able to work independently while still collaborating at a global level. You will report to a Technical Support Manager and use good judgment, critical thinking and independent decision making when managing caseload. You will properly analyze, document, and resolve issues, creating an outstanding customer experience, while sharing and enhancing the team's knowledge. This knowledge will need to be shared amongst the team. Using your extraordinary troubleshooting skillset and communications skills, you will focus on solving issues our customers are encountering while using our Entertainment & Media solutions. This role will primarily be supporting the Flame product catalogue.ĭo you enjoy solving problems and helping others? Are you the go to resource for technology amongst your peers and coworkers? Are you passionate about customer experience? Are you intimately familiar with the ins and outs of Autodesk Flame, Flame Assist, Flare, Lustre, Smoke, RV, Toolkit and Shot Grid? Do you want to work with an amazingly talented team of engineers and developers and up your game? We are hiring a Technical Support Specialist to join our Creative Finishing support team.
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